Are you looking for something bespoke?

FAQs

• What is your returns policy?

  If you change your mind about an off the shelf purchase, please return the unused goods to us, with the receipt, within 14 days of purchase and we will offer you an exchange or a credit note.
  
  This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

• Do I have to pay for a sample?

  Pre-production samples of products designed online are available and charged at £100.

• Is it possible to see a sample before I order?

  A sample for a stock item will be sent on request. Please email sales@duraweld.co.uk or telephone 01723 584 091. We can also supply recently produced samples from other production runs for style, size, and quality. Availability is dependent on demand. Alternatively, we can manufacture a detailed pre-production sample of the product you are intending to order. This will take approximately 5 days and will cost £100.

• How do I know if the artwork I have supplied is suitable?

  Your artwork is looked after our excellent pre-press team, before anything is manufactured, the artwork is checked to ensure it is of the required quality. They will contact you if there are any issues. Other file formats will be accepted and can be emailed after you place your order, including the order reference so we can tie everything together.

• Can I discuss my requirements with someone before I make a purchase?

  Our customer service team are always here (during office hours) to help customers with any queries they may have. As well as offering expert advice on bespoke products, such as how to cut your costs, or the best way to get a great looking product, they are happy to guide you through the online order process.

• How do I know if my order has been despatched?

  An email is sent automatically upon shipment of your order. If you would like to know the status of your order please email sales@duraweld.co.uk or telephone during office hours telephone 01723 584 091 and ask one of our customer services team for the status of your order.

• What about delivery in a hurry or to different addresses?

  Stock items purchased on this website can be bought with next day delivery for an additional cost of £10 (stock permitting). During the order process you also get the opportunity to specify a different delivery address if required. Other special delivery arrangements can be made by contacting the office on 01723 584 091 or making a request in writing to sales@duraweld.co.uk.

• What about delivery outside mainland UK?

  Delivery is free to mainland UK and charged at cost to outlying areas or abroad. Delivery charges are made based on volume and weight of your delivery, on a case-by-case basis. Please email sales@duraweld.co.uk for a costing or telephone 01723 584091 during office hours.

• What are your order timescales?

  We aim to deliver all our ‘Off the shelf’ range within 5 working days. Next day delivery is usually available, for only £10, for orders placed before 1.00pm. If your order is particularly large or we have insufficient stock, we will let you know promptly and aim to get the products to you within 10 working days. Branded and bespoke products are made to order and, under normal conditions, take 10 working days. Please telephone our helpful, friendly staff on 01723 584091 to discuss our Quickship service if you require faster delivery.

• Do you do bespoke product requests?

  Yes, in fact we supplied 5 million face shields to the NHS as part of the Covid-19 effort to increase the amount of PPE available to front line staff in March 2020. You can read more about how we designed, developed, tested and manufactured the product to the appropriate standards here.